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Support

Three ways to get in touch…

Call

Call us 24/7 at 888-308-7110.

Ext 104 connects you directly to the Web Development department.

Email

Please email support to ensure that we see your support request. This email goes to everyone in the office, so we can act on it much more quickly.

Open a Trouble Ticket

You can log in or create your client account here. If you email us, we’ll be happy to set up an account for you. This account allows you to file trouble tickets and pay your invoices online.

We are committed to providing personal account service to our customers, including those in other states. We offer 24-hr. phone support, live on-screen support, and a host of training videos accessible to our clients. We can ensure prompt availability to your business.

QUICK TIPS

Before Calling, Emailing or opening a Trouble Ticket make sure you have done the following:

1. Clearly define the issue with screen shots or links to the issue you are having and be specific on your objective.

2. Review our knowledge base and training and support site.

3. Review previous emails we have sent you using the search feature in your email.

4. If you are asking for content pages make sure you list the URL of the page you would like revised.

Using Our Remote Support Software

Download Here

This software allows us to connect to your desktop and see the exact same thing as you on your computer screen. (Windows only.) We generally use it for support calls, so please call or email us beforehand if you have a specific issue you’d like us to look at.

Save the file to your desktop or in another easily accessible location and then double click it. Select ‘Run’, ‘Yes’ or ‘Accept’ when you’re asked if you want to run the software. You should then see a white box with the GO logo and a ‘Login’ box. Type 910 into the log-in box, then hit ‘Connect’.

 

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